Privacy Policy

Privacy Policy for DMZ Custom Engraving

Effective Date: 11/01/2024

At DMZ Custom Engraving ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website, www.dmzcustomengraving.com (the "Site"), and make purchases through our e-commerce platform. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our Site:

• Personal Information: This includes details such as your name, email address, shipping address, billing information, and phone number that you provide when creating an account, making a purchase, or contacting customer support.
• Payment Information: If you make a purchase, we collect your payment information, such as credit/debit card details or PayPal account information. Payment processing is handled by third-party payment processors, and we do not store your payment details.
• Transaction Information: Information about the products you purchase, order details, and transaction history.
• Device and Usage Information: Information about your device, browser, operating system, IP address, and browsing behavior on our Site. This includes data collected through cookies and similar technologies to improve your experience on our Site.
• Marketing Preferences: Information about your preferences related to promotional communications and marketing materials.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To complete your purchases, process payments, and fulfill your orders.
• To Improve Your Experience: To enhance your browsing experience, personalize product recommendations, and make our Site easier to navigate.
• Customer Support: To respond to your inquiries, provide assistance with your orders, and offer customer service.
• Marketing and Promotions: To send you promotional emails, newsletters, and other marketing materials related to our products and services, unless you have opted out.
• To Prevent Fraud: To detect and prevent fraudulent transactions and enhance the security of our Site.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with third-party service providers who assist with payment processing, order fulfillment, website hosting, marketing, and analytics. These providers are obligated to use your information only for the purpose of providing services to us.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These technologies help us understand how you interact with our Site, remember your preferences, and improve our services. You can control cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of our Site.

5. Data Security

We implement a variety of security measures to protect your personal information, including encryption and secure payment gateways. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us.
• Opt-out of Marketing: You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or transactional purposes).

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

DMZ Custom Engraving
dmz.customengraving@gmail.com
405-855-9085

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.